NS Record & Transcribe
Support
Answers to common questions, and a direct line to us if you need it.
Get in touch
Email us about a problem, a question or an idea. We read every message.
If something isn't working, it helps to include your iPhone model, your iOS version (Settings › General › About) and what happened just before the problem.
Questions
Which languages does it understand?
Any language your iPhone supports for on-device dictation. After you record, the app detects which language was spoken by checking the languages set up on your iPhone: your preferred languages in Settings › General › Language & Region, and your keyboards.
If it picks the wrong one, tap the language name on the next screen to transcribe in another language. If your language isn't offered, add it as a keyboard and it will be included from then on.
Translation works between the languages supported by Apple's on-device translation.
It says a language "can't be transcribed on this iPhone yet"
Your iPhone needs that language's dictation model first. Go to Settings › General › Keyboard, make sure Enable Dictation is on, and add the language under Dictation Languages. Once it has downloaded, try again.
Does it need an internet connection?
No. Recording, transcription and translation all happen on your iPhone. The only time iOS needs a connection is to download a language the first time you use it for dictation or translation.
Are my recordings uploaded anywhere?
No. Recordings, transcripts and translations are stored only inside the app on your iPhone. Nothing is sent to NoiseSoft, and there is no account. Read the privacy policy for details.
What happens if I get a phone call while recording?
Everything recorded so far is saved the moment the call comes in. When the call ends, recording carries on in the same recording; if iOS doesn't allow that in the background, it continues as soon as you return to the app. The transcript marks where recording resumed.
Connecting or disconnecting headphones or AirPods doesn't interrupt a recording.
Can I transcribe something from Voice Memos or Files?
Yes. In Voice Memos or Files, tap Share and choose NS Record (look under More if it isn't in the first row). You can also tap Import on the record screen. M4A, MP3, WAV and AIFF files work.
How do I export or share a transcript?
Open the transcript and tap the share button. Choose plain text, PDF, Word, Markdown, SRT subtitles, or the audio together with the text, and pick what to include: the original, the translation and timestamps. Then copy it, mail it, save it to Files or share it anywhere.
How do I delete a recording?
In the Library, swipe left on a recording and tap Delete. On the record screen, tap Clear and choose Delete recording. Deleted recordings can't be recovered.
Can I edit the transcript?
Yes. Open the transcript and tap the pencil to edit the text. Tap the title to rename the recording.
What do I need to run it?
An iPhone with iOS 18 or later.
How do I get a refund?
Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com. If something isn't working, please email us first. We'd like the chance to fix it.